Frequently Asked Questions.
You can schedule an appointment by calling our main line at +234 812 345 6789, visiting our reception desk in person, or using our online booking system on our website. For urgent appointments, we offer same-day scheduling based on availability. Our appointment desk is open Monday through Saturday from 8:00 AM to 6:00 PM.
Please bring a valid government-issued ID (National ID, Driver's License, or International Passport), your insurance card or HMO details if applicable, a list of current medications with dosages, any previous medical records or test results, referral letters from other doctors if any, and your payment method. First-time patients should arrive 15-20 minutes early to complete registration paperwork.
Yes, VitalPulse Hospital works with most major Nigerian health insurance providers and HMO companies including Hygeia, Reliance HMO, AXA Mansard, AIICO, MetroHealth, and many others. We also accept NHIS (National Health Insurance Scheme). Please contact our billing department at +234 812 345 6789 to verify if your specific insurance plan is accepted. For uninsured patients, we offer flexible payment plans.
Yes, our Emergency Department operates 24 hours a day, 7 days a week, including public holidays. We are fully equipped with emergency physicians, trauma specialists, advanced life support equipment, and an ambulance service. For life-threatening emergencies, call our emergency line immediately or proceed directly to our Emergency Department located at the main entrance of the hospital.
General visiting hours are Monday to Friday: 4:00 PM - 7:00 PM, and Saturday-Sunday: 10:00 AM - 12:00 PM and 4:00 PM - 7:00 PM. ICU and special care units have restricted visiting hours (2:00 PM - 3:00 PM and 6:00 PM - 7:00 PM). A maximum of two visitors per patient at a time is allowed. Children under 12 must be supervised. Visitors with flu symptoms or contagious illnesses are not permitted.
You can request copies of your medical records at our Medical Records Department during business hours (Monday-Friday, 9:00 AM - 5:00 PM). Bring a valid ID and complete a records request form. Laboratory test results are typically available within 24-48 hours and can be collected from the laboratory or sent via email if you provide consent. There is a nominal fee for photocopying medical records. Results for urgent tests may be available within hours.
Yes, we offer telemedicine consultations for follow-up appointments, chronic disease management, prescription refills, and general medical advice. Virtual consultations can be scheduled through our online portal or by calling our appointment line. You'll need a smartphone, tablet, or computer with internet access and a camera. Telemedicine fees are similar to regular consultations and can be covered by select insurance plans.
We accept cash, debit cards (Verve, Mastercard, Visa), credit cards, bank transfers, online payments via our secure portal, and mobile money transfers. For insured patients, we process direct billing with approved HMOs. We also offer payment plans for major procedures and surgeries. Payment is expected at the time of service unless prior arrangements have been made with our billing department.
We recommend annual comprehensive health checkups for adults aged 18-40. Those over 40, or with chronic conditions like diabetes, hypertension, or heart disease, should have checkups every 6 months. Children should have regular pediatric visits as recommended by their doctor. Pregnant women require specialized prenatal care schedules. Our doctors will create a personalized health screening schedule based on your age, medical history, and risk factors.
It depends on your insurance plan. Some HMO plans require a referral from a general practitioner before seeing a specialist. However, private patients can directly book appointments with our specialists without a referral. We have specialists in cardiology, neurology, orthopedics, pediatrics, gynecology, oncology, and many other fields. Contact our appointment desk to confirm requirements for your specific situation.
Yes, we have a secure parking facility with spaces for patients, visitors, and persons with disabilities. Parking is free for the first 2 hours, after which a nominal fee applies. The parking lot is monitored 24/7 by security personnel and CCTV cameras. Emergency vehicles and ambulances have dedicated parking zones. Please collect a parking ticket at the entrance and pay at the exit booth.
Our medical staff speaks English (official language), Igbo, Pidgin English, and several other Nigerian languages. We strive to accommodate patients in their preferred language. If you require interpretation services for other languages, please inform us when booking your appointment, and we'll arrange appropriate assistance to ensure effective communication during your visit.
Yes, you can request a specific doctor when scheduling your appointment based on availability. Our team includes highly qualified physicians across various specialties. If your preferred doctor is unavailable, we can schedule you with another qualified specialist or offer a future appointment slot. You can view our medical team and their profiles on our website to help you make an informed choice.
Please notify us at least 24 hours in advance if you need to cancel or reschedule. You can call our appointment line at +234 812 345 6789 or use our online portal. This allows us to offer the time slot to other patients who may need urgent care. Repeated missed appointments without notice may result in restrictions on future scheduling. We understand emergencies happen and will work with you to find a suitable alternative time.
Yes, VitalPulse Hospital operates a 24/7 ambulance service equipped with advanced life support systems and trained paramedics. Our ambulances can respond to medical emergencies throughout Enugu and surrounding areas. For ambulance services, call our emergency hotline. Ambulance fees vary based on distance and services provided. In critical situations, our ambulance staff can provide emergency treatment en route to the hospital.
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