Terms & Conditions

1. Acceptance of Terms

By accessing VitalPulse Hospital's services, facilities, or website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all patients, visitors, and users of our healthcare services.

2. Patient Rights and Responsibilities

Patient Rights:

• Right to quality healthcare without discrimination
• Right to informed consent before treatment
• Right to confidentiality and privacy of medical information
• Right to access your medical records
• Right to refuse treatment (except in emergency situations)
• Right to seek a second medical opinion
• Right to be treated with dignity and respect

Patient Responsibilities:

• Provide accurate and complete medical history
• Follow prescribed treatment plans and medical advice
• Respect hospital staff, other patients, and visitors
• Comply with hospital policies and procedures
• Pay for services rendered in a timely manner
• Notify the hospital of changes in contact information or insurance coverage
• Keep scheduled appointments or provide advance notice of cancellation

3. Appointment and Admission

Appointments:

• Appointments should be scheduled in advance through our reception or online portal
• Please arrive 15 minutes before your scheduled appointment time
• Cancellations must be made at least 24 hours in advance
• Repeated no-shows may result in restrictions on future appointments

Emergency Services:

• Our emergency department operates 24/7
• Priority is given based on medical urgency, not arrival time
• Emergency care will be provided regardless of ability to pay

4. Payment and Financial Responsibility

• Payment is expected at the time of service unless prior arrangements have been made
• We accept cash, debit cards, credit cards, bank transfers, and health insurance
• Patients are responsible for understanding their insurance coverage and limitations
• Any balance not covered by insurance is the patient's responsibility
• Payment plans may be available for qualifying patients upon request
• Unpaid balances may be referred to a collection agency after reasonable attempts to collect

5. Insurance and Third-Party Payers

• Valid insurance information must be provided at each visit
• We work with major Nigerian health insurance providers (HMOs)
• Pre-authorization must be obtained when required by your insurance plan
• Services not covered by insurance will be billed directly to the patient
• The hospital reserves the right to verify insurance coverage before providing non-emergency services

6. Medical Records and Information

• Medical records are the property of VitalPulse Hospital
• Patients have the right to access and obtain copies of their records upon request
• A reasonable fee may be charged for copying medical records
• Records will be released to third parties only with patient consent or as required by law
• Medical records are retained in accordance with Nigerian healthcare regulations

7. Visitor Policy

• Visiting hours are posted and must be observed
• Number of visitors may be limited for patient safety and comfort
• Children under 12 must be supervised by an adult at all times
• Visitors showing signs of contagious illness may be restricted
• The hospital reserves the right to restrict or deny visitation when necessary

8. Facility Use and Conduct

• VitalPulse Hospital is a smoke-free and alcohol-free facility
• Use of mobile phones should be minimal and respectful in patient care areas
• Photography and video recording require prior approval
• Weapons of any kind are strictly prohibited
• Threatening, abusive, or violent behavior will not be tolerated and may result in legal action
• The hospital reserves the right to remove anyone who violates policies or disrupts operations

9. Limitation of Liability

VitalPulse Hospital and its medical staff will provide care with reasonable skill and diligence. However:

• No guarantee of cure or specific medical outcome can be made
• Medical practice involves inherent risks, and not all complications can be prevented
• The hospital is not liable for loss or damage to personal property
• Liability is limited to the extent permitted by Nigerian law
• Medical malpractice claims must be filed within the time limits specified by law

10. Consent to Treatment

• By accepting treatment, you consent to reasonable medical procedures
• Informed consent will be obtained for significant procedures, surgeries, and treatments
• In emergencies where consent cannot be obtained, treatment may proceed to preserve life
• Parents or legal guardians must provide consent for minors
• You have the right to refuse treatment after being informed of the consequences

11. Telemedicine Services

• Telemedicine consultations are subject to availability and appropriate for certain conditions
• Patients must have access to required technology (smartphone, computer, internet)
• The same confidentiality and privacy standards apply to telemedicine
• Payment terms for telemedicine services are the same as in-person visits
• Emergency situations cannot be handled via telemedicine

12. Complaints and Grievances

We are committed to resolving patient concerns promptly:

• Complaints should first be directed to the department manager or patient relations
• If unresolved, complaints can be escalated to hospital administration
• Written complaints will receive a response within 14 business days
• Serious complaints may be reported to the Medical and Dental Council of Nigeria (MDCN)

13. Website and Online Services

• Information on our website is for general informational purposes only
• Website content does not constitute medical advice
• We do not guarantee the accuracy or completeness of online information
• Links to third-party websites are provided for convenience; we are not responsible for their content
• Online appointment scheduling is subject to confirmation by hospital staff

14. Modifications to Terms

VitalPulse Hospital reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Nigerian courts.

16. Contact Information

For questions regarding these Terms and Conditions, please contact:

• VitalPulse Hospital
• Patient Relations Department
• Enugu, Nigeria
• Email: info@vitalpulsehospital.com
• Phone: +234 (0) 800 VITALPULSE